Frequently Asked Questions
Choosing a care home is a really important decision so we have put together a comprehensive list of care home faqs, however, if you do have any further questions please do not hesitate to contact us.
Q: What sort of care does Hinstock Manor provide?
Hinstock Manor provides residential care which is the provision of personal care from within a residential care home for people who need it. This might include support with dressing, washing, and taking medicine.
- meals and accommodation;
- staff available 24 hours a day;
- physical and emotional support.
Hinstock Manor welcomes Residents with mental health requirements including dementia, however, it is a Residential Care Home, so does not provide nursing care.
Q: Where is Hinstock Manor located?
Hinstock Manor Residential Care Home is located in the picturesque village of Hinstock, which is set in the Shropshire countryside.
It is perfectly located if you are looking for a Residential Care Home in the West Midlands. Hinstock Manor is based 5 miles from Market Drayton, 7 miles from Newport (Shropshire), 14 miles from Whitchurch, 17 miles from Telford, 18 miles from Stafford, 19 miles from Nantwich, 21 miles from Shrewsbury, 22 miles from Stoke-on-Trent and 25 miles from Wolverhampton.
Q: Can I bring my own furniture with me to Hinstock Manor Residential Care Home?
Hinstock Manor Residential Care Home actively encourages residents to bring their own small items of furniture and ornaments as it helps them to settle in. The only limitation placed on residents wishing to bring their own furniture is the size of their room and safety and fire regulations. We will be happy to discuss with you the feasibility of bringing your own special items into the room you have chosen.
Q: What is provided in my room?
We provide a wardrobe, chest of drawers, bedside table, bedside lighting, a breakfast table, armchair and television point. Our beds are divan beds and we provide bedding and towels.
Q: What activities does Hinstock Manor Residential Care Home offer?
Hinstock Manor Residential Care Home offers a range of activities from outings, entertainment in the Home, music and movement, bingo, quizzes, hairdresser and chiropodist. Our activities vary depending on each Resident’s requests and wishes. We do everything possible to meet your individual choice of activities. For further details please visit our event calendar.
Q: When can family and friends visit?
As Hinstock Manor Residential Care Home is your home, there are no restrictions and visitors are welcome at anytime. Visitors are welcome to join you for a meal, but please do let us know in advance.
Q: Can I come and go as I please?
Residents that are not at risk can come and go as they please. The issue of what constitutes a risk will be discussed with you, your family or advocate if necessary. In any case, we would like you to let a member of staff know if you decide to go out so they will not worry about where you are. If you wish to have a meal later than the normal time a member of staff will arrange this for you.
Q: Can I smoke?
Smoking can be a danger as an accident with a match, lighter or cigarette could lead to fire in the Home. This is one of the reasons we operate a ‘designated areas only’ smoking policy. Please note by law smoking is only permitted outside of the building.
Q: Is my room at Hinstock Manor private?
Yes. You will have a key to your room. There is also a bedside locker with a lockable drawer for you to keep small valuables and money. Staff and visitors will not enter your room unless invited by you. Your room is your personal space. You may use it as you choose. Domestic staff will negotiate with you a convenient time to clean your room. However, it has to be recognised that some people have a legal right to inspect any part of a Residential Care such as the Care Quality Commission (CQC) however no such representative is permitted to enter your room without your permission.
Q: Do you cater for couples?
Yes. We have two beautiful self-contained apartments that are perfect for couples.
Q: How much will it cost, and what will I have to pay?
The fees will vary depending on the type of care and accommodation required for each individual. Val Whiting, our Home Manager is happy to listen to your needs and will be able to provide you with a guide on our fees.
An accurate cost can be provided when we have assessed you, your friend or relative.
Q: Are there hairdressing facilities?
Yes we have a hairdressing room and visiting hairdresser.
Q: What laundry facilities are there?
We provide a laundry service in the home. Bed linen is always changed when required, this could be on an hourly or daily basis if necessary, however it is always changed at least once a week. Personal clothing can be laundered as and when you require it. All clothing will need to be labelled.
Q: Are there any restrictions that affect me?
Restrictions are kept to a minimum and you have the freedom to choose your own lifestyle, so long as this does not infringe on the rights of others. Our philosophy is to make our Home as flexible as possible. There are no set times for getting up and going to bed. Some Residents like to rise early, others prefer a lie in.
Q: Do you cater for special diets?
Yes. We have very experienced Cooks who can provide special diets. Every effort will be made to meet your medical and cultural needs.
Q: Is there a choice of menu?
Yes. We offer a choice of menu, and encourage residents, friends and families to recommend their favourite recipes to add to the menus.
Q: How flexible are mealtimes?
We do have set meal times as many of our residents like the routine, however we try to be as flexible as possible for all meals. Arrangements can be made if you want to go out and are unable to return in time for a meal. You can choose to miss a meal or request a snack at another time.
Q: Can I become involved with chores around the home?
Yes. We want you to feel at home. You can tell one of the staff what help you want to give. Your bedroom is your private area, and although staff are employed to keep your room clean, you may prefer to do this yourself.
Q: Can I retain links with the local community?
Yes. Because you are living in a Residential Care Home it doesn’t mean that you have to spend all your time here. We want you to carry on your lifestyle as if you are living in your own home. If you need any help let us know.
Q: What about outings and activities?
Our home arranges outings and activities in which you can take part. We also arrange regular entertainment and fundraising events. Your suggestions are always welcome.
Q: Can I bring my pet with me?
Over the years pets have included a cat, goldfish and budgies. If you would like to bring your pet with you, each request has to be looked at individually. However, we do welcome well-behaved dogs to visit.
Q: Can I keep my own GP?
Yes, providing that your GP agrees. It is a good idea to discuss this with your GP before you move in. Our staff will also be of assistance if you need to change.
Q: Can I look after my own medicine?
Yes, or if you want us to look after it we will. Sometimes your doctor may recommend that you let us deal with this for you.
Q: What happens if I become ill?
You will continue to be looked after in the Home if you fall ill. Should you have to enter hospital, then your room will be kept available while you are there. So far as possible you will be cared for, as you would be at home.
Q: Can I leave the home for holiday periods?
You can arrange to go on holiday, stay with family or friends, just as you did previously.
Q: How is the home staffed?
We employ skilled and experienced staff in the Home to provide a 24-hour service, 7 days a week. Hinstock Manor has a manager, carers, domestic staff, kitchen staff and administration staff.
Q: Can I voice my opinion?
Yes. We encourage all our residents to voice their opinions. We hold regular resident meetings and at various times you may be asked to complete questionnaires. We are always keen to hear your ideas and suggestions as to how we can improve the service we provide.
How can I make a complaint?
Anybody who wishes to comment or complain should ask to discuss the matter with the senior staff member on duty in order to resolve any misunderstandings and to take immediate action to rectify the situation. This person will try their upmost to resolve matters and will also make a record of your complaint. If this avenue proves unsatisfactory to you then you can ask to see the Home Manager, who will listen to your complaint, and make every effort to resolve matters, she will also make a record of your concerns. If you are still unhappy about the situation you can contact the Care Quality Commission (CQC).
All complaints are taken seriously and are fully investigated.
Q: Will there be facilities for making phone calls?
Yes. You may have your own telephone installed in your room at your expense if you wish. There is also a telephone available for all our residents. Where can I get advice out about funding my care?
We recommend that you contact your local Social Services and/or discuss the matter with your Independent Financial Advisor. You may also find the following website useful:
Q: How quickly can my relative/friend move in to a home due to a crisis?
We are very experienced in helping people to arrange a move as smoothly and as easily as possible. We can act quickly from assessing your relative or friend, to moving in within a couple of days. A move will be arranged to suit the personal needs of all those involved with a new resident’s move in.
Q: What do Hinstock Manor look for in their staff?
People are our most important consideration and our most important asset, therefore, we strive to attract and retain outstanding employees. In every area – operations, training, finance, administration and management – there is passion, dedication, energy and enthusiasm. Our services are built around a team of people who co-operate and support each other in order to achieve the best results for the people who live at Hinstock Manor. Previous experience or relevant qualifications are not always necessary as full, on-going training is provided; what is important is for our staff to be caring, compassionate and supportive and willing to go the extra mile.
Q: How do I know if Hinstock Manor is the right care home for me?
We recommend that you come and have a look around. Choosing a care home is a little bit like choosing a house to buy – you will probably be able to tell whether our environment is suitable for you, by visiting us, and talking to our staff and other residents and getting a feel for the home.
Q: If I like Hinstock Manor, how do I know if it can meet my needs?
We will establish whether Hinstock Manor can meet your needs through an initial “Assessment of Needs” meeting. This meeting can take place at your home, at hospital or here at Hinstock Manor. The choice is yours!
Q: What’s included in the care fees that Hinstock Manor charges?
Our fees include all costs associated with accommodation, care, food, laundry and our extensive programme of organised activities and entertainments.
Q: What’s not included in the care fees?
Daily newspapers and magazines, hairdressing and chiropody.
Q: Do you take Social Services funded residents?
Yes we do, however for some of our rooms this will be subject to a third party “top-up” to be contributed to the weekly fees.
Q: Can I come and try Hinstock Manor out before making a decision to live there permanently?
Yes, of course. Most prospective residents stay for at least one month, before they make the commitment to make Hinstock Manor their permanent home. This “trial” stay will give you an opportunity to try us out, and give you and your family peace of mind and time, before making this life changing decision.
Q: Do you offer respite stays?
Yes we do. We are happy to accommodate respite stays.
What do I need to bring with me?
You will need to bring your personal items, clothing (including; night clothes, dressing gown and slippers), toiletries and all your medication.
Q: Can I have a newspaper delivered?
Yes. We will contact the local newsagent on their behalf and arrange delivery of a newspaper and magazines. You will be billed separately for this.
Q: Can I eat my meals in my room?
Yes, if you would like to.
Q: What will happen if I need a visit from a chiropodist, dentist, optician or physiotherapist?
Providers of these services regularly visit Hinstock Manor. If you prefer, these visits can be requested on an individual basis. Alternatively you may prefer to continue using a local provider with whom you have built up a rapport.
Q: What happens if I want to continue to look after and administer my own prescribed medication?
Providing you are able to manage your own medication, we will provide you with a lockable drawer in your room for you to store medicines. We will also help you with reordering repeat prescriptions.
Q: Is there a room always available?
Not always, but we operate a waiting list system and if you let Val Whiting the Home Manager know that you are interested she will let you know as soon as a room is available.
Q: How many residents are there at Hinstock Manor?
Our maximum capacity is 51 Residents.
Q: Do representatives of the Church visit?
Yes, representatives from Saint Oswalds Church Hinstock visit the second Tuesday in each month, and a representative from the Roman Catholic Church of Saint Thomas Aquinas and Saint Stephen Harding (Market Drayton) visit once a week to administer Holy Communion.
Additional visits can be arranged. If you would like to continue attending your local church or other religious service then we will try to arrange for you to be taken there.
Q: Do you have Investors in People?
Yes we have been accredited with Investors in People since 2006.