First and foremost the team at Hinstock Manor Residential Care Home aim to provide and maintain the highest standard of individual care. This is provided by a well-trained and dedicated team of carers who are totally committed to the specialised needs of each resident, ensuring that they always live in a safe environment. We offer sensitive and professional care which enables our residents to continue to enjoy the highest possible quality of life.
At Hinstock Manor Residential Care Home we place the rights of our residents at the forefront of our philosophy of care. We seek to advance these rights in all aspects of the environment and the services we provide and to encourage our residents to exercise their rights to the full.
When you become a Resident at Hinstock Manor you have the following rights:
- To be called by the name of your choice;
- To have access to your room whenever you wish and be provided with a key to the door and lockable storage space if you so chose;
- To entertain any visitors in your own room and invite people to visit whenever you wish;
- Furnish your own private room with your own furniture as far as space will allow and decorate with your own possessions. Furniture MUST be Fire Retardant and have appropriate label to clarify;
- Choose what time you go to bed at night and get up in the morning;
- To be assured of privacy when you use the telephone, open your post or communicate in any way with friends, relatives or advisors;
- Choose the times you would like to bathe/wash and whether or not you would like assistance, and if so, the gender of the assistant.
- Choose how and with whom you would like to spend your day;
- Select where you would like to take your meals and have a choice from the menu available. In addition you are invited to offer suggestions for menu alternatives;
- Contribute generally to the running of the home by completing the six monthly quality questionnaires, completing a suggestion slip, attending Resident meetings, or approaching any staff member with your ideas and requests;
- To present yourself to others as you would wish by your own clothing and personal appearance;
- Take part in any social or recreational activity of your choice;
- Manage your own finances or make alternative arrangements if you chose not to with the support of the Administrator of the Home;
- Have full access to all written material concerning you, which is held by Hinstock Manor and be confident that all information held about you is confidentially and securely stored;
- Be in charge of your own medication or ask staff to be in charge of this for you. You will be asked to fill in a declaration form for the purpose of medication;
- Be involved in all discussion about your care at the home and contribute in the creation of your care plan. You are also entitled to have a relative or representative involved in this process if you so chose;
- Go out and about as much as you chose and are able. To be safe with a Staff member or family and friends;
- Have access to a social worker and any other service provided by the social services department. Also to be in contact with a solicitor and/or any other individual or agency you may feel the need to communicate with;
- Continue to retain contact with all your friends/relatives/representatives outside Hinstock Manor and establish new friendships with who ever you chose both inside and outside the Home. Shropshire Advocacy service is available as one option for residents who may be interested. Further details can be obtained from the office;
- Retain the right to vote in elections and maintain the right to the same facilities and services in the surrounding community as any other citizen. Including all civil, legal and political rights and the right to be represented by a carer, family member or advocate of your choice;
- Have access to a GP of your choice whenever possible and to the District nursing team, physiotherapist and any other medical professional as your needs demand;
- Take part in any religious services in the home or attend external meetings if you so chose;
- To complain without fear of reprisal following the procedure set out in this document;
- To have privacy for yourself, your belongings and your affairs.
By following this philosophy of care that every resident is entitled to choice in their life we believe that we are giving our residents every opportunity to maintain their independence as far as they are able whilst promoting respect of dignity and privacy.
We also believe that each Resident should continue to realise their own personal hopes and dreams and by encouraging individuality and an interest in the world outside of the Home through our varied activities programme we hope that this will go a long way to helping them achieve this aim.